Shipping Information

In the realm where dark romance intertwines with alternative fashion, we ensure your mystical garments journey to you with care and precision.

Order Processing

All orders are processed within 1-2 business days after payment confirmation. During peak seasons or special collection launches (such as our Cryptoccult or AfterDark Academia lines), processing may occasionally extend by an additional day.

Shipping Methods & Timeframes

We offer two shipping options to deliver your dark aesthetic essentials:

  • Standard Shipping (via DHL or FedEx): $12.95
    Delivery within 10-15 business days after shipment.
  • Free Shipping (via EMS): Available for orders over $50
    Delivery within 15-25 business days after shipment.

Please note: We do not ship to certain remote areas and most Asian countries due to logistical constraints.

Return & Exchange Policy

We understand that sometimes a garment may not align perfectly with your mystical essence. Whether a harness doesn’t fit your dark academic silhouette or a dress fails to capture your divine romance, we strive to make returns and exchanges as seamless as our designs.

Eligibility

We accept returns and exchanges for most items within 15 days of the delivery date. To be eligible:

  • Items must be unused and in resalable condition
  • Original packaging must be intact
  • All tags must be attached

Non-Returnable Items

Due to the intimate and mystical nature of certain products, the following cannot be returned or exchanged:

  • Belts & Harnesses (due to close-fitting designs and customization)
  • Cryptoccult Accessories (as they may contain esoteric elements)
  • Items marked as “Final Sale”
  • Products from the “Back in Stock” collection

If you receive a damaged or incorrect item, contact us immediately at [email protected], and we’ll resolve it swiftly.

How to Initiate a Return or Exchange

Follow these steps to return or exchange an item from our dark fashion realm:

  1. Contact Us: Within 15 days of delivery, email us at [email protected] with your order details and reason for return/exchange.
  2. Wait for Approval: Our support team will review your request and provide a Return Authorization Number (RAN) and shipping instructions within 1-2 business days. Do not ship items without this approval.
  3. Pack the Item: Place the item in its original packaging with all tags and labels. Include a copy of your order confirmation or the RAN inside the package.
  4. Ship the Item: Send the package to our address using a trackable shipping method. You are responsible for return shipping costs unless the return is due to our error.
  5. Confirmation: Once we receive and inspect the item, we’ll notify you via email and process your refund or exchange within 5-7 business days.

Return Shipping Address

Once approved, ship your return to:

Cheap Disturbia Store
193 Woodridge Lane
Memphis, US 38104

We recommend using a trackable shipping service like DHL or FedEx, as we are not responsible for lost packages.

Refund Process

After we approve your return, refunds will be processed to the original payment method used during purchase.

Timeline

Refunds typically appear in your account within 7-10 business days after processing, depending on your payment provider (Visa, MasterCard, JCB, or PayPal).

Refund Amount

The refund includes the item price minus any original shipping fees (unless the return is due to our error). For exchanges, we cover the cost of reshipping the new item.

Note: Sale items may only be eligible for store credit, subject to the terms at the time of purchase.

Return & Exchange Request Template

To streamline your request, copy and paste the template below into an email to [email protected] with the subject line “Return/Exchange Request – [Your Order Number]”:

Subject: Return/Exchange Request – [Your Order Number]

Dear Cheap Disturbia Store Team,

I would like to request a [return/exchange] for my order. Below are my details:

  • Order Number: [Insert your order number]
  • Order Date: [Insert order date]
  • Item(s) to Return/Exchange: [List item names, sizes, and quantities]
  • Reason for Return/Exchange: [e.g., doesn’t fit, damaged, wrong item]
  • Preferred Action: [Refund to original payment method / Exchange for [specific item and size]]

I confirm that the item(s) are unused, in original packaging, and with tags attached.

Please provide further instructions and the Return Authorization Number.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number (optional)]

Questions?

If shadows of uncertainty linger, our support team is here to illuminate your path. Contact us at [email protected], and we’ll assist you within 1-2 business days.

Express Your Darkness. Embrace Your Light.
All With the Assurance of Our Shipping & Return Policy.