In the shadows where dark romance meets alternative fashion, we at Cheap Disturbia Store understand that sometimes a garment may not align with your mystical essence. Whether it’s a harness that doesn’t fit your dark academic silhouette or a dress that fails to capture your divine romance, we strive to make returns and exchanges as seamless as our designs. Below, we outline our policy to guide you through the process of returning or exchanging items from our collections, including Cryptoccult, Divine Romance, and AfterDark Academia.

Return & Exchange Policy

We accept returns and exchanges for most items within 15 days of the delivery date. To be eligible, items must be unused, in their original packaging, and with all tags attached. We want every piece to feel like it was crafted for your unique journey, so please ensure the items are in resalable condition.

Note: Due to the intimate and mystical nature of certain products, the following items are non-returnable and non-exchangeable to maintain hygiene and authenticity:

  • Belts & Harnesses (due to close-fitting designs and customization)
  • Accessories from the Cryptoccult line (as they may contain esoteric elements)
  • Items marked as “Final Sale” or from the “Back in Stock” collection

If you receive a damaged or incorrect item, please contact us immediately at [email protected], and we’ll resolve it swiftly.

How to Initiate a Return or Exchange

Follow these steps to return or exchange an item from our dark fashion realm:

  1. Contact Us: Within 15 days of delivery, email us at [email protected] with your order details and reason for return or exchange. Use the template below to ensure we have all the necessary information.
  2. Wait for Approval: Our support team will review your request and provide a Return Authorization Number (RAN) and shipping instructions within 1-2 business days. Do not ship the item without this approval.
  3. Pack the Item: Place the item in its original packaging, including all tags and labels. Include a copy of your order confirmation or the RAN inside the package.
  4. Ship the Item: Send the package to our address using a trackable shipping method. You are responsible for return shipping costs, unless the return is due to our error (e.g., wrong item shipped).
  5. Confirmation: Once we receive and inspect the item, we’ll notify you via email and process your refund or exchange within 5-7 business days.

Refund Process

After we approve your return, refunds will be processed to the original payment method used during purchase. Here’s what to expect:

  • Timeline: Refunds typically appear in your account within 7-10 business days after processing, depending on your payment provider (e.g., Visa, MasterCard, JCB, or PayPal).
  • Amount: The refund will include the item price minus any original shipping fees (unless the return is due to our error). For exchanges, we’ll cover the cost of reshipping the new item.
  • Note: Sale items may only be eligible for store credit, subject to the terms at the time of purchase.

Return & Exchange Request Template

To streamline your request, copy and paste the template below into an email to [email protected] with the subject line “Return/Exchange Request – [Your Order Number]”:

Subject: Return/Exchange Request – [Your Order Number] Dear Cheap Disturbia Store Team, I would like to request a [return/exchange] for my order. Below are my details: – Order Number: [Insert your order number] – Order Date: [Insert order date] – Item(s) to Return/Exchange: [List item names, sizes, and quantities] – Reason for Return/Exchange: [e.g., doesn’t fit, damaged, wrong item] – Preferred Action: [Refund to original payment method / Exchange for [specific item and size]] I confirm that the item(s) are unused, in original packaging, and with tags attached. Please provide further instructions and the Return Authorization Number. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number (optional)]

Shipping Address for Returns

Once approved, ship your return to:

Cheap Disturbia Store
193 Woodridge Lane
Memphis, US 38104

We recommend using a trackable shipping service like DHL or FedEx for returns, as we are not responsible for lost packages.

Questions?

If shadows of uncertainty linger, our support team is here to illuminate your path. Contact us at [email protected], and we’ll assist you within 1-2 business days.

Express Your Darkness. Embrace Your Light. All With the Assurance of Our Return Policy.